Refund Policy


Policy Introduction

This Refund Policy is formulated to standardize the return and refund service process of the platform’s e-commerce transactions, clarify the refund conditions, processing cycle, service standards and rights protection rules applicable to all customer orders. This policy applies to all customers who purchase bag products and daily accessories on the platform, covering all return applications, refund reviews, fund settlement, and after-sales dispute processing links. The platform always adheres to the principle of customer-oriented, fair and transparent service, and all refund services are implemented in strict accordance with standardized procedures to ensure the legitimate rights and interests of every shopping customer are fully protected.

Return Qualification & Time Limit Rules

We provide a 60-day free return service window for all products sold on the platform. The 60-day return period starts from the date when the customer successfully receives the ordered goods. Within the valid return period, customers can initiate a free return application to the platform for any products that do not meet personal use expectations, have inconsistent description, or have non-human damage quality problems. The platform does not set excessive return thresholds, and fully respects customers’ independent shopping experience and product evaluation rights.
To ensure the smooth processing of return and refund applications, customers need to ensure that the returned products are kept intact, with no man-made damage, no excessive wear and tear, no missing original accessories and packaging. Products that are damaged due to personal use, improper storage, artificial collision, or intentional damage will not be eligible for free return and refund services. The platform will conduct a comprehensive inspection of the returned goods after receiving them, and judge the return qualification in accordance with unified product inspection standards.

Free Return Service Standard

All valid return applications initiated by customers within the 60-day return period can enjoy the platform’s free return service. Customers do not need to bear any return handling fees, return logistics fees, or additional service fees during the return process. The platform undertakes all the costs generated by the normal return process, realizing zero-cost return for customers, and maximizing the optimization of the customer after-sales shopping experience.
The free return service applies to all product categories of the platform, including all styles of backpacks, totes, casual bags and daily accessories, and there is no restriction on the number of returns or return amount for valid orders. The platform’s free return rule is a long-term fixed service policy, not limited by promotional activities, seasons or order amount, bringing stable and reliable after-sales guarantee for global customers.

Refund Processing Cycle & Process

After the customer successfully submits the return application and sends back the goods in accordance with the platform’s return specifications, the platform’s professional after-sales team will inspect and verify the returned goods within the specified time. After confirming that the returned goods meet the return qualification standards and there is no abnormal problem, the platform will officially start the refund process. The entire refund processing cycle is 5 to 10 working days, and the refund funds will be returned to the customer’s original payment account within this cycle.
The 5-10 working days refund cycle is a unified service standard of the platform, which includes multiple links such as goods receiving inspection, system review, financial verification, and fund settlement. Different payment channels have slight differences in fund arrival speed due to the settlement rules of third-party payment institutions, but the platform will always complete the internal refund review and settlement work within the specified cycle to ensure that customers receive the refund funds as soon as possible.

Applicable Scope of Refund Types

The platform supports multiple types of valid refund applications, including full refund and partial refund. For orders with product quality problems, serious inconsistency between product physical objects and platform descriptions, or logistics damage problems, customers can apply for a full refund after returning the goods. For orders with individual minor problems or customers who only need to return part of the products in the combined order, the platform supports partial return and partial refund services, and the refund amount will be calculated according to the actual unit price of the returned products.
For unshipped orders that have been successfully paid, customers can also initiate a cancellation and refund application before the order is shipped out of the warehouse. The platform will review the unshipped order refund application in a timely manner, and complete the fund refund after confirming the validity of the application, with the refund cycle implemented in accordance with the unified 5-10 working days standard.

Refund Exception & Dispute Handling

If the customer’s return application is overdue, or the returned goods do not meet the platform’s return qualification standards due to artificial damage, private modification, or missing accessories, the platform has the right to reject the refund application and will feed back the specific rejection reason to the customer. For refund disputes arising from product quality, logistics problems or service understanding differences, customers can submit detailed problem descriptions and valid proof materials through the customer service channel.
The platform’s after-sales dispute team will conduct a fair and objective review of the dispute content and proof materials, and give a final processing result based on the platform’s official policies and industry standards. All dispute processing results are based on standardized rules to ensure fairness and rationality, and fully protect the legitimate rights and interests of both customers and the platform.