Shipping Policy


Policy Overview

This Shipping Policy formulates standardized service rules for all order shipping, logistics distribution, and delivery services on our e-commerce platform, applicable to all global customers who place orders and purchase bag products and daily accessories on the platform. The core purpose of this policy is to ensure the transparency, standardization, and stability of the global shipping service, clarify the rights and obligations of the platform and customers in the logistics link, and provide customers with clear and reliable logistics service guidelines. All shipping services implemented by the platform strictly follow the unified operation standards, covering order processing, warehouse delivery, global transportation, and final delivery links, ensuring that every customer can enjoy a consistent and high-quality logistics experience.

Order Processing & Fulfillment Time

All valid orders successfully paid on the platform will enter the official warehouse processing system immediately. Our professional warehouse operation team will complete order verification, product picking, quality inspection, packaging, and outbound processing within 1 to 3 working days. The 1-3 working day processing cycle applies to all orders on the platform without regional difference, ensuring efficient order fulfillment for global customers. During peak shopping seasons, promotional periods, or occasional inventory adjustment cycles, individual orders may have a slight delay in processing time, but the platform will always try its best to shorten the processing cycle and ensure timely outbound delivery of all products.
Before the official outbound of the order, we will conduct a strict secondary quality inspection of all products to ensure that the goods delivered to customers are intact, flawless, and consistent with the product description on the platform. All products are packaged with professional shockproof, dustproof, and compression-resistant packaging materials to avoid product damage, deformation, or dirt during global long-distance transportation, fully protecting the product integrity of customer orders.

Global Shipping Service Rules

The platform implements a full-site free shipping policy for all orders worldwide. All customers who complete order payment do not need to pay any additional shipping fees, logistics handling fees, or cross-border transportation fees. There are no hidden charges in the entire shipping link, realizing a real zero-shipping-cost shopping experience for global users. This free shipping policy covers all product categories on the platform, including all backpacks, totes, casual bags, and supporting daily accessories, with no minimum order quantity or minimum order amount restrictions.
We support global logistics distribution, covering all mainstream regions and countries around the world. No matter which region a customer is located in, they can enjoy our standardized free shipping service. The platform cooperates with mature global cross-border logistics providers to ensure the stability and safety of global transportation routes, avoiding logistics stagnation, loss, or damage caused by unstable transportation channels. All logistics links are tracked in real time, and customers can check the latest logistics transportation status of their orders through the platform’s order query function at any time.

Estimated Delivery Time

After the order is successfully shipped out of the warehouse, the global standard transportation cycle is 6 to 12 working days. This delivery cycle is a unified standard for all global regions, covering cross-border transportation, customs clearance inspection, local distribution, and final door-to-door delivery links. The estimated delivery time is calculated based on normal logistics operation conditions and working days, excluding statutory holidays, weekend rest days, and unexpected force majeure factors.
In conventional logistics environments, most orders can be delivered to customers within the 6-12 working days cycle. Individual orders may have slight delays in delivery time due to regional customs clearance efficiency, local logistics distribution pressure, seasonal logistics peak periods, or extreme weather factors. Such slight delays belong to the normal range of cross-border logistics and will not affect the normal use and after-sales rights of customer orders. The platform does not provide additional expedited shipping services, and all orders uniformly follow the standard global logistics delivery cycle.

Logistics Tracking & Order Inquiry

After the order is shipped, the platform will update the corresponding logistics tracking number and logistics information in the customer’s order details page in real time. Customers can independently query the real-time transportation status, transit node information, and delivery progress of the order through the tracking number. Our logistics data is synchronized with the official data of global logistics providers, ensuring the authenticity and timeliness of all tracking information.
If customers find that the logistics information has not been updated for a long time, or the order delivery progress is abnormal, they can initiate a consultation through the platform’s customer service channel. Our professional customer service team will check the logistics status for customers in a timely manner, feed back the latest progress, and assist customers in solving various logistics-related problems during the order transportation process.

Delivery Receipt & Exception Handling

When the order arrives at the customer’s local delivery address, the local logistics provider will complete the final delivery according to the recipient information reserved by the customer. Customers are required to fill in accurate and complete recipient name, delivery address, and contact information when placing an order, so as to avoid delivery failure, order return, or logistics loss caused by incorrect address or incomplete information.
In case of abnormal logistics situations such as order loss, serious damage to goods during transportation, or failed delivery caused by logistics reasons, customers can feedback to the platform customer service within a valid time. After verifying the real situation of the abnormality, the platform will provide customers with reasonable solutions including re-delivery, return and refund, or order compensation according to the actual situation, fully protecting the legitimate shopping rights and interests of customers.